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I then said, “What really confuses me is that I have a 2nd Google Apps email account - exactly the same as my primary – that is working completely find in Mac Mail.” I showed him in Mail that I had that account, with subfolders, and they were all synced completely. With that, the Google tech support person told me to just rename and reallocate the folders and use the Smart Folders to run my entire Mac Mail system. When we took Inbox/Admin/Assistants/Joe Smith and used the ‘edit’ feature in Gmail for the labels and used the checkbox for ‘nest under’ and put it under the ‘Assistants’ folder, it nested properly and showed, again, in the Smart Folders, but not in the IMAP section. We renamed Inbox/Admin/Assistants to just Assistants and it shows up in the Smart Folders – not in IMAP. When we started messing with the folder names, the folders started to show up in the Mail Smart Folders at the bottom of the screen, but not in the IMAP section. No pattern or rhyme or reason as to why some were syncing and some were not. Some of my subfolders were syncing, some were not.

We walked through a screenshare with my Gmail account and my Mac Mail account.Īfter going through a bunch of basic items, we started looking at the labels in the Gmail account. After about 2 weeks and the frustration of answering low-level questions back and forth via email, I got a call from Google tech support. Finally, they said they needed to bump me to an upper-level support. Talked to the first tech who spent an hour walking me through all the stuff I had gone through myself (via Google searches). I called Apple - they said it was a server issue.Ĭontacted Gmail. Sending and receiving via IMAP worked great, but the subfolders were not syncing. However, after getting my whole account (3.5GB) to sync, I noticed that my Gmail IMAP subfolders were not syncing. I was set up in Win 10 as an IMAP, so I was fully aware that the IMAP worked fine. Biggest benefit was 16GB RAM and the solid state drive.ĪNYWAY … I’m pretty adept at setting up my emails, etc., so I set up my Google Apps email account with Mac Mail as an IMAP configuration. Everything was slowing down, so I made the big jump to a new 13″ MacBook Pro Retina with TouchBar. I had been using an older, but still powerful Asus Laptop (8GB RAM, Core i7 Processor) with Windows 10 and Outlook 20XX (probably 12, not sure). Wow! I just ended two weeks of frustration with a simple fix … CAPITALIZATION!